This guide explains how to sign into your Trezor® Hardware Wallet, where to download official tools, how to fix “Trezor login not working” errors, and what to do if you must recover your account.

Getting started: device setup and official downloads

Always begin at trezor.io/start. That page walks you through initializing your Trezor® Hardware Wallet and securely creating the recovery seed. Download the official Trezor Suite App for your operating system — Suite is the recommended interface to manage accounts, firmware, and transactions. Some setups require Trezor Bridge, a small helper program that lets Suite or your browser communicate with the physical device; use the Bridge download link shown on the Start page.

Trezor® Wallet login: step-by-step

  • Connect your Trezor® to the computer with a data-capable USB cable.
  • Open Trezor Suite (or the web Suite) and allow the connection when prompted.
  • Enter the device PIN directly on the Trezor® hardware screen — never type the PIN into a website.
  • Approve actions on the device to complete the login and see your wallet balances.

Troubleshooting common login problems

Problems such as “Unable to login Trezor”, “Error Connecting Trezor Account”, or “Can’t verify Trezor Wallet” usually come from hardware, software, or environment issues. Try these steps:

  • Swap the USB cable and port — use a known data cable (not charge-only).
  • Reinstall or update Trezor Bridge and the Trezor Suite App.
  • Temporarily disable browser extensions that block USB or webusb APIs.
  • Check OS security settings (macOS Gatekeeper or Windows SmartScreen may block apps).
  • Update device firmware when prompted in Suite — only update from official Suite prompts.
If Suite reports persistent or cryptic errors, export the log from Suite and consult the Trezor Help Center before sharing logs — only share logs through official support channels.

Account recovery and 2FA considerations

Trezor® secures private keys locally; there is no central Trezor account password to reset. If your device is lost or broken, restore your wallet by entering the recovery seed on a replacement device via Suite. For online services that use 2FA, the reset or recovery must be handled by the service provider — Trezor® cannot reset third-party 2FA, so keep backup codes safe.

When Trezor Suite App is not working

If the Suite App won’t open, verify you downloaded it from trezor.io/start, check system permissions, and update Bridge. For persistent verification errors (“Can’t verify Trezor Wallet”), ensure your browser is current, try the desktop Suite, and reach out to official support with logs if needed.

Frequently asked questions

How do I safely download Trezor Suite and Bridge?
Only from trezor.io/start. Avoid third-party sites and verify the page’s SSL certificate.
My Trezor® isn’t detected — what cable should I use?
Use a data-capable USB cable (not charge-only). Try different ports and avoid USB hubs.
Can I recover my wallet without the PIN?
You cannot bypass the PIN on the device. Use your recovery seed to restore the wallet on a new device.
Does Trezor® offer 2FA resets for exchanges?
No. 2FA resets are managed by the exchange or service — follow their account recovery process.
What should I do if Suite shows an "Error connecting" message?
Reboot your computer, reinstall Bridge, update Suite and firmware, then consult the Help Center if the error persists.